Caroline co-founded Rethink Technology Research in 2002 to focus on emerging mobile technologies and their impact on operator business models. She has been analyzing and reporting in the hi-tech industries since 1986 and has a huge wealth of experience of technology trends and how they impact on business models. She started her career as a technology journalist and then took senior roles in online publishing and research before focusing full time on wireless industry research and consultancy.

At Rethink her role has been to head up the wireless side of the business, leading the creation of research, newsletters and consulting services focused on mobile platforms and operator models. In this role, she has become a highly recognized authority on 4G systems such as LTE, and carrier network strategies such as HetNet, and a prolific speaker at industry events. Rethink focuses on RAN and core network deployments and produces forecasts and analysis based on an opt-in research base of senior executives at over 100 mobile, converged and IoT operators.